La Vie Spa & Salon Etiquette & Policies
“Social Responsibility is Our Responsibility"
What to Expect When you arrive for your appointment
(Post Pandemic Best Practices)
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Please plan to arrive 5-10 minutes early for your appointment. Common waiting areas have been reopened. If you prefer waiting in your car, let the front desk know you are at the Spa / Salon and your service provider will come and get you.
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Face Masks are not required. Please feel free to wear a secure face mask at your own discretion. If you prefer your service provider to wear a face mask, simply ask the front desk and your service provider will be happy to accommodate your request.
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We request only (1) person with a prescheduled appointment will be allowed to enter at the appropriate time. Guests with children that are not receiving services will not be allowed.
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We encourage hand washing / sanitizing upon your arrival. Hand sanitizer is placed in all treatment & common areas. If you or any one in your household is sick with a fever or has been exposed to Covid 19, kinldy reschedule your appointment. In accordance with CDC guidelines, if you have a temperature above 100.4, you will not be allowed to enter and will need to reschedule your appointment.
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Salon Guests: We will be using freshly laundered/disposable capes and sanitized brushes/combs for each service. Please wear a collarless shirt and if you're receiving a color service, an old t-shirt is recommended. We will also be sanitizing any touched surface between guests, to include: door handles, shampoo bowls and styling chairs.
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Massage guests: Our Couples room has been reopened and we are gladly taking couples appointments. Couples can come in together and be serviced in separate rooms or the couples room upon request. Locker rooms have reopened to those with more than one appointment. You may request to change in the treatment room and carry your clothes with you. Clothing will be hung on the back of the door. Disposable face covers will be provided and the room will be thouroughly sanitized in between services.
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We have installed touch-less pay features at checkout and as usual you can pre book and pre pay online.
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The coffee/water/tea station has been reinstated.
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Please visit www.laviespaandsalon.com for our current menu offerings, make sure we have your email and your appointments will be confirmed via text message/email.
Please Remember
You are family and La Vie is our home! We have always gone above and beyond sanitation guidelines and will continue these strict practices
Service Policy
It is our goal to provide you with the absolute best service. If you have any questions regarding your experience, please let your therapist or Guest Coordinator know immediately.
Product Return Policy
No refunds will be given on services that have been completed and paid for. All product sales are final. If there are any questions, please ask one of our trained specialists to assist you.
Reservations & Cancellations
We encourage our guests to schedule in advance to ensure that there preferred treatment / therapist is available. Same day reservations or walk-in appointments are always welcome based on availability. All reservations must be secured with a major credit card/gift card and telephone number. We request at least a (1) week reservation for parties of 3 or more. A valid credit card or deposit is required at the time your reservation is made. We request a 24 hour cancellation notice. All cancellations made less than 24 hours will be subject to a 25% of service(s) charge. No shows will be charged up to 100% of service(s), if part of a prepaid package or gift certificate, session will be forfeited. All cancellations and no show charges are at the discretion of spa management.
For Permanent Makeup Policies, please review our permanent makeup section of the website.
La Vie Gift Certificates
La Vie Spa & Salon offers Gift certificates for any dollar amount or for specific spa services. They can be purchased online or at La Vie Spa & Salon. Gift certificates/Series are non-refundable, are not valid for cash and expire one year from date of purchase.
La Vie Spa & Salon now accepts valid Spa Week & Spa Finder Gift Cards. We encourage the purchase of La Vie Gift Cards as they can be used on any Spa service, package or retail product. Spa Week & Spa Finder cards must be validated on line and can’t be combined with any other gift, discount or promotion.
Late Arrivals
To ensure the best guest experience, we regret that late arrivals will not receive an extension if another guest's appointment is impacted. We encourage all guests to arrive 15 minutes before their appointment time in order to fill out any necessary paper work and change/dress for service. This practice guarantees full service time is provided.
Spa Ettiquette - Cell Phones/Electronics/Children
La Vie Spa & Salon is a place of peace & tranquility. In consideration of others and your experience, please silence all electronic devices. Lockers are available for guests spending the day. Children under the age of ten are not allowed in treatment rooms unless they are receiving service and are accompanied by an adult. .
Service Gratuity
Gratuities are discretionary. Please see the Guest Coordinator at the time of check out for a tip envelope. For your convenience, a service charge of 20% will be added to group contracts. Individual spa and salon services do not include gratuity.
Health
It is La Vie Spa & Salon's sincere intention to accommodate all guests. Kindly alert our staff of any health conditions you may have/medications you are taking at the time of booking. Some of our treatments may have contraindications and we would be happy to recommend more suitable services.
Management
It is our mission to provide exceptional service using only the finest ingredients on your hair, skin and nails. We believe our adjusted pricing structure continues to offer guests best-in-class products/services at prices representing an excellent value equation.
Thank you for choosing La Vie!