La Vie Spa & Salon Policies

It is our goal to provide you with the absolute best service possible. If you have any questions regarding your experience, please let your therapist or the Guest Coordinator know immediately.

Product Return Policy

No refunds will be given on services that have been completed and paid for. All product sales are final. If there are any questions, please ask one of our trained specialists to assist you.

Reservations & Cancellations

Reservations should be made as far in advance as possible to ensure availability of a therapist. We request at least a (1) week reservation for parties of 3 or more. A valid credit card or deposit may be required at the time your reservation is made. We request a 24 hour notice for cancellations. All cancellations made less than 24 hours will be subject to a 25% of service(s) charge. No shows will be charged up to 100% of service(s), if part of a prepaid package or gift certificate, session will be forfeited. All cancellations and no show charges are at the discretion of spa management.

For Permanent Makeup Policies, please review our permanent makeup section of the website.

La Vie Gift Certificates

Gift certificates are available for all SPA services and retail. Most certificates expire within one year and are not valid for salon service.  Gift Certificates/Series are not redeemable for cash.

La Vie Spa & Salon now accepts valid Spa Week & Spa Finder Gift Cards. We encourage the purchase of La Vie Gift Cards as they can be used on any Spa service, package or retail product.  Spa Week & Spa Finder cards must be validated on line and can’t be combined with any other gift, discount or promotion.

Late Arrivals

To ensure the best guest experience, we regret that late arrivals will not receive an extension if another client’s appointment is impacted. We encourage all guests to arrive 10 minutes before their appointment time in order to fill out any necessary paper work and change/dress for service.  This practice guarantees full service time is provided.

Children

We maintain a quiet, relaxed and adult-oriented atmosphere. Children under the age of ten are not allowed in treatment rooms unless they are receiving service and are accompanied by an adult. Inquire about Children’s packages.

Cell Phones/Electronic Devices

In consideration of others and your experience, please silence all electronic devices.  Lockers are available for guests spending the day.

Gratuity

Gratuity is not required; but always appreciated. Please feel free to tip at your discretion.

 

It is La Vie’s intention to accommodate all guests. We have taken pride in our ability to keep our prices competitive in the local market; while using the finest products & ingredients on the market.  Our 5,000 sq foot facility and friendly staff have created a warm and inviting enviroment that welcomes you.  Our guests are our family. Like life, prices, services and programs are subject to change without notice. It will be our policy to provide as much notice as possible to any changes in our Menu.

Thank you for choosing La Vie!